01What should I include in my first inquiry?+
Share a category or design-series reference, estimated quantities, target market and any changes to size, materials or colour. Attach drawings or reference images if available, and tell us what is still undecided.
02Can I source or adapt the designs shown?+
Images illustrate product and design directions. Start with a collection and discuss dimensions, structure, finishes, upholstery and coordinated pieces. Feasibility, final specifications and pricing are assessed against your brief and confirmed in writing.
03Can you work from our drawings or brand brief?+
Send drawings, references, intended use and brand requirements for discussion with our design department. We can review structure, materials and appearance. Please ensure you have permission to use any supplied designs and branding.
04How are MOQ and mixed-model orders handled?+
Minimum quantities depend on the model, materials, finishes and order combination. List quantities for each model and any mixed-packing needs so we can assess a workable proposal and quotation.
05How do sampling and production work?+
We align the brief and drawings before discussing sample cost, shipping and timing. Production is scheduled after the sample or agreed specification, order and packing details have been approved.
06Can packing and assembly instructions be customized?+
Tell us your sales channel, carton-size limits, markings, hardware packs and instruction languages. Knock-down construction, protection and carton layouts are reviewed per product. Raise packing-test requirements before quotation.
07How should we agree quality and inspection requirements?+
Share the target market, intended use, key dimensions and required tests. During sample approval, agree finish, weld appearance, assembly and packing checks, together with any pre-shipment inspection. Specific certifications are not assumed without confirmation.
08Does a quotation include freight, duties or a fixed lead time?+
Specify the destination and preferred trade terms in your inquiry. Pricing scope, payment, transport and production timing are governed by the quotation and order confirmed in writing.